Uswah Ahsan Return Policy

At Uswah Ahsan, we ensure strict quality checks on every order. However, if an issue occurs, our policy is as follows:

No Product Returns

We do not accept physical returns of any item after delivery.

20% Refund for Major Faults

If a major defect is found, we refund 20% of the product amount after receiving clear photo/video proof. Minor variations are not counted as faults.

24-Hour Complaint Window

Any issue must be reported within 24 hours of receiving the parcel, along with an unedited parcel opening video.

Non-Refundable Cases

Refund does not apply in the following cases:

• If the item is worn, washed, or altered.

• If incorrect size details were provided by the customer.

• Color differences due to lighting/screen settings or minor stitching variations.

Purpose

This policy helps maintain fairness, transparency, and quality while protecting our women-led small business. By placing an order, you agree to the above terms.

Contact Us

For any concerns related to your order or this policy, please reach out to:
Email: uswah.ahsan.khan@gmail.com
WhatsApp: 0310-5996877